1. The good stuff
We’ll only use your data to improve your experience.
2. Locked down
We’ll protect your data like it’s our own.
3. Straight talking
We’ll always talk your language and have your back – no nonsense, no surprises.
4. No spam
You decide what and how you hear from us.
5. Just the essentials
Your information won’t just hang about – if we don’t need it, we’ll delete it.
Protecting Your Privacy
At Dr Meno/pause, we are 100% committed to protecting the privacy and security of our customers and site visitors. The Dr Meno/pause team members are customers ourselves, of both Dr Meno/pause and other internet sites – so we totally appreciate and respect how important privacy is. If you have any questions about how we Protect Your Privacy, drop us a line at hello@drmenopause.com.
Navigating this page
- How we use your information
- Sharing your information
- Marketing messages
- Seeing adverts for drmenopause.com online
- Your information and countries outside Europe
- Keeping your information
- Your rights
- Changes to how we protect your privacy
- Cookies
- How to contact us
How we use your information
We use your information in a number of different ways — what we do depends on the information. The tables below set this out in detail, showing what we do and why we do it.
Your name and contact details
| How we use your name & contact details | Why? |
| Deliver your purchases to you | We’ve got to do this to perform our contract with you (it’s a bit hard to send your order if we don’t use your name and contact details!) |
| Send you service messages by text, email or through our app, such as order updates | We’ve got to do this to perform our contract with you (so you can tell when your order is coming) |
| Sending you information by email, SMS, or post, about our new products and services | To keep you up to date. We only send this with your permission |
| Fraud prevention and detection | To prevent and detect fraud against either you or Dr Meno/pause – unfortunate, but absolutely essential |
| Showing you https://www.google.com/search?q=drmenopause.com adverts as you browse the web | We don’t usually do this, but we do occasionally run adverts so you can see our latest products and deals |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Your payment information
This means your card’s security/CVV code; don’t worry, we don’t keep them.
| How we use your payment information | Why? |
| Take payment, and give refunds | We’ve got to do this to perform our contract with you — we’re not giving all our stuff away! |
| Fraud prevention and detection | To prevent and detect fraud against either you or Dr Meno/pause – unfortunate, but absolutely essential |
Your contact history with us
What you’ve said to us — for example, over the phone, on instant chat, or on social media.
| How we use your contact history | Why? |
| Provide customer service and support | We’ve got to do this to perform our contract with you; after all, you expect the best service from us |
| Train our staff | So that, when you contact us, you get the best possible customer service |
Purchase history and saved items
What you’ve bought and what you’ve stored in your basket for another time.
| How we use your purchase history and saved items | Why? |
| Sell you things | We’ve got to do this to perform our contract with you — if you can’t put stuff into a basket, you can’t buy it! |
| Provide customer service and support, and handle returns | We’ve got to do this to perform our contract with you |
| Finding out what you, and other customers, like | To ensure we are giving you what you want, and to stay ahead of the competition |
Information about your phone or laptop, and how you use our website
Information you give us when you browse our site including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.
| How we use information about your phone or laptop, and how you use our website | Why? |
| Improve our website and set default options for you (such as language and currency) | To give you the best possible shopping experience |
| Protect our website | To prevent and detect fraud against either you or Dr Meno/pause – unfortunate, but absolutely essential — and to meet our legal obligations about looking after your data |
Sharing your information
We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. We want to earn and maintain your trust, and we believe this is absolutely essential in order to do that.
However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:
- Companies in the Dr Meno/pause group, as sometimes different parts of our group are responsible for different activities (especially licensed ones).
- Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.
- Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.
- Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud.
- Companies approved by you, such as social media sites (if you choose to link your accounts to us), Marketplace sellers where you place an order.
We may provide third parties with aggregated but anonymised information and analytics about our customers and, before we do so, we will make sure that it does not identify you.
Marketing messages
If you have said we can, we’ll send you marketing messages by email or text, to keep you aware of what we’re up to and to help you see and find our products.
How to stop marketing messages from hello@drmenopause.com
You can stop receiving marketing messages from us at any time.
You can do this:
- By clicking on the ‘unsubscribe’ link in any email.
- By contacting us.
Once you do this, we will update your profile to ensure that you don’t receive further marketing messages.
Please note that, as Dr Meno/pause comprises a complex web of many inter-connecting services, it might take a few days for all our systems to be updated, so you might get messages from us while we process your request.
Stopping marketing messages will not stop service communications (such as order updates or where you have expressed an interest in an activity at Dr Meno/pause).
Seeing adverts for drmenopause.com online
We sometimes engage in online advertising to keep you aware of what we’re up to and to help you see and find our products.
Like many companies, we target Dr Meno/pause banners and ads to you when you are on other websites and apps. We do this using a variety of digital marketing networks and ad exchanges, and we use a range of advertising technologies like pixels, ad tags, cookies, and mobile identifiers, as well as specific services offered by some sites and social networks, such as Facebook’s Custom Audience service.
The banners and ads you see will be based on information we hold about you, or your previous use of Dr Meno/pause (for example, your Dr Meno/pause search history, and the content you read on Dr Meno/pause) or on Dr Meno/pause banners or ads you have previously clicked on.
Your rights
You have a lot of rights relating to your personal information:
- The right to be informed about how your personal information is being used (like this notice!).
- The right to access the personal information we hold about you.
- The right to request the correction of inaccurate personal information we hold about you.
- The right to request that we delete your data, or stop processing it or collecting it, in some circumstances.
- The right to stop direct marketing messages, which you can do by contacting us, and to withdraw consent for other consent-based processing at any time.
- The right to request that we transfer or port elements of your data either to you or another service provider.
- The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office.
If you want to exercise your rights, have a complaint, or just have questions, please contact us.
Changes to how we Protect Your Privacy
We may change this page from time to time to reflect how we are processing your data.
If we make significant changes, we will make that clear on the Dr Meno/pause website or other Dr Meno/pause services, or by some other means of contact such as email, so that you are able to review the changes before you continue to use Dr Meno/pause.
How to contact us
We always want to hear from our customers (especially if you feel we’ve let you down or could do better).
If you:
- Have any questions or feedback about this notice.
- Would like us to stop using your information.
- Want to exercise any of your rights as set out above, or have a complaint.
Please don’t hesitate to contact us; we will be happy to answer any questions you may have.
You can contact us by dropping us a line at hello@drmenopause.com.
Or if you’d like to, you can write to us at:
Dr Meno/pause
Central House, 1 Ballards Lane,
London N3 1LQ
